Friday, December 06, 2013
At 84 I don't cope with stress as easily as I did at 44! This whole awful experience, the first of its kind in my lifetime, leaves me with the feeling I've had enough of this life. The only thing that worries me now is my 2 little dogs, Amy and Oscar. What would happen to them if I wasn't here to love and look after them.
I'm tired of life's vicissitudes.
Just my thoughts at 2:00 am.
Monday, December 02, 2013
I assume it will go where all the others have gone....nowhere. It makes me wonder, though, where DO they go? Some real live employee must receive them; they're never returned. So is there a little Acer person who opens his or her computer each morning and, on orders threatening death by torture, taps 'delete' to everything in the inbox?
I am so sick of all this.....
Updated 3/12/13......Just like I said: No response!
I see Acer's Facebook page has hundreds of similar complaints to mine from all over the world! https://facebook.com/acer and yet they're continually updating the same pages brazenly extolling their latest products and thanking their millions of "fans" for their support!
HOW DO THEY GET AWAY WITH THIS?
Sunday, December 01, 2013
For the past10 days I haven't been out for a single run. Amy and Oscar haven't been deprived of their walk and that's about all I've done. Instead of progressing to my program, which I'd planned to do before December began, I have spent just about every hour of every day phoning, being fobbed off, emailing and never being replied to by Acer Australia.
Words fail me when it comes to describing what it's been like: the nights I haven't been able to sleep, the days when I've been sick to my stomach with stress and all the while Acer Australia doesn't give a damn. I requested a replacement to the dud Acer Aspire S7 395 until I realized they had no intention of cooperating, so I went for the jugular, enlisted FT NSW and am now asking for a full refund.
For me it's meant sitting by the phone calling every 1300 number in their nonexistent customer service, based in Manilla where the operators have been well trained in talking as fast as they can without taking a breath, in case the caller says something they don't know how to answer and, just to make sure of that, the accent is beyond deciphering.
Just a sample of the shxx I've had to listen to from Acer Australia's Manilla based operators. - forget about speaking to anyone from Acer H/Q in Sydney; it never happens .....
(1) Look underneath computer, find small hole, insert pin...no hole......switched to another 1300 number.
(2) Someone will call you within 30 minutes....no call and I phone next 1300 in list.
(3) Yes, will follow up your complaint........never to be heard from again! Next 1300 number.
(4) Will call you within 1,2,3 days , could take 3 weeks to resolve....this from 3 separate calls by me.
(5). I go through every 1300 number with nothing but runaround and then begin all over again......
(6) We need proof of purchase ....WTF!! Until we get that from Sydney, unable to do anything.....surely YOU have copy of invoice, I gasp! Anyhow, I email copy to Manilla AND Sydney to make sure they all see it.
(7). I send my copy to Manilla, they send to Sydney.....never heard from again. I start over again...more emails to Sydney HQ....no replies. Back to 1300 numbers for the umpteenth time.....sick and distressed!
(8) Before I make myself more ill, I send one final email to HQ Sydney, begging for someone to respond. I get a reply telling me I didn't give them my home number .....dear God, they've had my phone number since I ordered the bloody thing, but I send it again..... and to phone 1300....where it would be dealt with. Same number already called many times!
(9). Phoned anyhow: told still waiting on 'proof of purchase'! I broke down here, unable to cope. Told it was wrong department...switch me over.....not necessary,can fix here.
(10) Next day.....email from Manilla telling me only HQ in Sydney could handle matter as they were only the warranty department in Manilla. I try in vain to explain that Sydney sending me onto Manilla and then Manilla sending me back to Sydney doesn't make sense! And the operator doesn't draw breath.
(11). One final email to Acer Australia, Sydney, expressing my disgust and dissatisfaction and handing over to Fair Trading NSW. I was just too worn out and sick to continue on my own. They haven't replied of course.
THE ABOVE ARE A FEW SAMPLES ONLY of what Acer put me through for 10 days!
I always check for mistakes when I blog but this is too long and I don't have the "belly" to go over it! Please excuse.
In fact, I think I only wrote for therapeutic reasons, trying to exorcize my mind of the whole painful experience.
Sunday, November 24, 2013
Saturday, November 23, 2013
I didn't get out yesterday due to several thunderstorms - of which I've always been afraid - plus constant heavy rain. Today, however, quite the opposite: sunny and very warm; though, as I look out the window now, heavy clouds are building up. I must take Amy and Oscar for their walk soon.
So, this morning: began at the school, through Renwick, out to Scarlett Street to where it ends and back to the school...jog/walk, with more walk than jog.
For Today: 7 km
Thursday, November 21, 2013
Puzzled by Garmin Connect not showing the run, though according to the ATN agent, it was transferred. Checked software and plug-ins ...all correct. Is Windows 8 playing a trick on me? Will have to look into this asap!
Today: 6.7km......storms forecast for tomorrow, but I must keep this 2 day streak going!
Wednesday, November 20, 2013
I decided on the Acer Aspire Ultra Book after nearly going bonkus searching and researching day and night, laptops and ultra books on either my Nexus 7 tablet or the Samsung Galaxy smartphone. Sore eyes for days! I'm very pleased with this Acer and must admit that there's not much I enjoy more now than working my way through a new piece of technology! As well as the User Manual, I'm working through the on line Acer Windows 8 Tutorials....my coach is called "Paula" and she speaks clearly with no American accent! The tutorials, watched on video while Paula speaks, are excellent for anyone new to Windows 8. Available to those with Acer computers only!
Also, I missed going out on the wet days...enough excuse! Those were the days I eagerly searched and researched.
Today: 30 minutes easy jogging + a few incline repeats on a grassy slope beside the school basketball stadium.
Addendum: 3 cows, 1 calf, 5 goats and 1 old sheep still doing well!
Saturday, November 09, 2013
This morning I took myself back to the streets in Renwick. I'm tired of the soccer field but also wanted to see how my knee reacted to the hard surface. Happy to say there were no problems at all!
A short time ..... Only 40 minutes and as much walking as easy jogging. I can't help but notice how quickly I become out of breath.....so unfit, but hoping that by perseverance I'll one day, not too far off, get back to good form. That's the aim.
Very happy to see my little doggie friends in Scarlett Street hadn't forgotten me, but raced out, jumped up and down and joyfully trotted some distance beside me just as if I hadn't been away at all!
Pleased to have made a comeback of sorts!
TODAY........ON ROAD 40 minutes.